Managing External Identities Using a Customer Identity and Access Management Tool

Use this Gartner® research to learn how to implement a cohesive customer identity and access management solution that lets customers, distributors, dealers, partners, and gig workers access a potentially wide range of applications.

The Scaled Access platform is designed to offer access to external identities, providing built-in advanced features such as delegated administration & fine-grained access control.


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Main Takeaways:

  • “Enhance the user experience of external identities by choosing CIAM tools that support both B2B and B2C capabilities and include delegated administration, delegation of consent, and strong customer authentication as differentiators.
  • B2B needs can increasingly be supported by the same CIAM tools used for B2C
  • Fine-grained access control — for example, the ability to grant a user access to some, but not all, data in a specific application.
  • B2B use cases can require access rights to vary depending on the specifics of the business relationship”

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Scaled Access.

Gartner, Managing External Identities Using a Customer Identity and Access Management Tool, November 11, 2021, Henrique Teixeira, Abhyuday Data, Michael Kelley.

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